Frequently Asked Questions...
How do we go about ordering a cake?
3 ways..
You can call, email or come into the shop and make an appointment.
Our shop is OPEN BY APPOINTMENT ONLY.
We prefer that you make an appointment as this will allow us to sit down with you and sketch out
a design for you...this will help get a visual of what your custom cake will look like.
If you place your order by email or phone...we request that you choose a design from our site as
this will allow both you and I to know what your cake will be made to look like with exceptions
of flavor, colors, etc. It's very difficult for us to know exactly what you would like without
actually meeting with you and sketching it out on paper and making sure that whatever colors
you choose will be made in that shade. We highly recommend that you make an appointment to
meet with us to discuss your options.
Making Appointments...
Please keep in mind when making an appointment...our time is valuable as well as yours,
if you are not able to keep your appointment, we ask that you call us with at least 24 hours notice
so that we can allow that time to be available for another customer needing to get in to see us.
Please bring with you any pictures, color swatches, ideas, etc... that you may have in regards to
the design of your cake. This will help us design your cake...we do not have books with our cake
pictures for you to look at as this website is pretty much our "portfolio".
If you are ordering on the week of your event....please keep in mind that we may not be able to
accommodate you with appointment time. We book fast therefore we suggest that you place your
order as early as possible so that we can consult with you in plenty of time before your
event date. We've had a few "No-Shows" ...continued "No-Shows" without a phone cancellation
will cause us to start requesting credit card info at time of appointment...the card would only
be charged in the event that a customer is a "No-Show".
Our Payment Policy...
We do require a non-refundable deposit on all orders...no exceptions!
No price or date is held without your non-refundable deposit.
We require a $50 non-refundable deposit on all party cake orders and a
$100 non-refundable deposit on all wedding cake orders...this amount is
applied towards the total cost of your cake order.
This deposit is non-refundable and non-transferable.
If your event is cancelled or postponed...and if that date can be filled...
your money will be refunded minus any work that may have already been
made in advance and minus the non-refundable deposit.
No money will be refunded if event is cancelled or postponed
within the week of your event...no exceptions!
For Wedding Cake orders...
Your balance is due 2 weeks before your event...
any balance paid within 2 weeks of your event will need to be paid in cash.
For Birthday Cake orders...
Your balance can be paid at time of pick up provided that you will be paying
with either cash or credit card...no checks please.
Due to some recent incidents we've decided that it will be best for all involved if checks are
no longer accepted at time of pick up...we need to allow time for the check to clear the bank.
How do we go about picking up our cake?
At the time of your order, you will be asked date and time of pick up... your cake will be ready for
you to pick up at that scheduled time. If you later find that your cake needs to be picked up
earlier or later... please call the shop to make that arrangement.
Remember, we are a shop that is OPEN BY APPOINTMENT ONLY...
please keep this in mind when making your arrangement. We understand things can come up
last minute but do remember that someone will be at the shop waiting just for you to pick up your
cake at that scheduled time...our time is valuable just as yours is too.
On Saturdays only...there is usually someone at the shop available for pickups from 9am to 12pm...
all pick up times are scheduled during this time as the shop is closed by 12pm.
If by 12pm your cake has not been picked up and we haven't heard from you or made prior
arrangements... we will do our best to contact you and if a later time needs to be rescheduled...
you will be charged a late pick up fee...$20 per hour.
It's very important that we all stick to these pick up times as we've got alot going on during the
day with wedding cake deliveries...once we leave the shop for a scheduled delivery it may be a
couple of hours before we are able to return to the shop.
What about deliveries?
We do deliver. Local deliveries are $40. Outside of the local Conroe area...we charge by the mile.
Some of our regular venues have a set price...please inquire when booking with us.
While we do deliver, please keep in mind that sometimes it is impossible for us to deliver at the
exact time that you request...most of our cakes are delivered within 2-3 hours of the scheduled
time. We do ask that you make sure your venue is well air-conditioned by the time we arrive with
your cake and that your cake table is well secured and sturdy enough for your cake.
If we arrive at your location and the room is not air-conditioned or table not sturdy enough or if
someone is not there to sign a waiver... we will NOT leave your cake.
We will return to the shop until those issues are corrected and if we have to make another trip,
you will be charged a second delivery fee.
What about returning cake boards and equipment?
We charge a deposit for all our wood bases...the reason why we use wood bases is because with all
the work that we put into our designs we only trust our custom cut wood bases to hold the weight
of our cakes. The deposit is refundable when our boards and equipment are returned within 3
days after your event...unless prior arrangements have been made.
When returning our boards and equipment...please return them clean...you must wonder why we
put this in but let me tell you...we have gotten boards back with cake crumbs and icing on them!
The deposit that you are charged is to cover our cost in replacing that item...it's not a cleaning fee,
so please kindly clean and then return...thank you.
A little bit about our pricing...
Custom work is very labor intensive.
Some designs will take up to 6 hours just to decorate...that's not taking prep work into
consideration such as baking, covering boards with custom colored paper and ribbon, icing, etc...
We spend alot preparing your custom designed cake...we want it to be special and just
right...therefore it's time taken away from everything else in our lives and the more time a design
takes to construct...the more expensive it will be.
Our cakes are baked fresh for you here at the shop...they are never frozen.
Your cakes will get baked up to 3 days before your event...
this is why last minute changes, cancellations and postponements do not work for any of us
involved ...your cake has already been baked and prep work such as covered boards, icing, colored
fondant, toppers, etc. have already been made by this time.
If you are on a budget, we will do our best to design a cake for you that meets your needs...
because of the work involved with our cakes...if you are looking for something very simple and very
last minute, perhaps we are not the shop for you. However, if you choose us, we will do our very
best to meet your needs and give you a very special custom designed cake.
We have some very basic price information on our Flavors and Pricing page...this will give you
an idea of how our prices start.
Our $3.50 per serving price can easily turn into $7-$8 per serving once we add in all the extras...
the $3.50 per serving price is just a base price. Our whimsical and sculpted designs are the most
expensive due to the labor involved in constructing and then also the detail work...whimsical and
sculpted designs tend to average around $10 per serving...we do have a minimum on these
designs.
Do we ship our cakes?
No we do not ship our cakes...we only ship our cookies at this time.
SWEETS To Dream On...
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